Privacy Policy

1. Introduction

DKS Car Hire respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

• Full names.
• ID or passport numbers.
• Driver's licence information.
• Contact information.
• Physical addresses.
• Vehicle rental history.
• Payment information.
• Company registration details.
• VAT numbers.
• Vehicle inspection records.
• GPS tracking information during active rentals.

3. How We Collect Information

• You make a booking.
• You complete rental documentation.
• You submit identification documents.
• You contact our offices.
• You use our website.
• You make payments.
• Vehicle tracking systems record rental activity.

4. Purpose of Collection

• Process bookings.
• Verify identity.
• Verify driving eligibility.
• Manage rentals.
• Process payments and invoices.
• Conduct vehicle inspections.
• Recover vehicles where necessary.
• Comply with legal obligations.
• Improve customer service.

5. Sharing of Information

We may share information with:

• Insurance providers.
• Law enforcement authorities.
• Regulatory authorities.
• Payment service providers.
• Legal representatives.
• Debt collection agencies where legally permitted.

We do not sell personal information.

6. Storage and Security

We implement reasonable technical and organisational measures to protect personal information against:

• Loss.
• Unauthorised access.
• Disclosure.
• Misuse.
• Alteration.

7. Retention of Information

• To fulfil contractual obligations.
• To comply with legal requirements.
• To resolve disputes.
• To enforce agreements.

8. Your Rights

• Access to your personal information.
• Correction of inaccurate information.
• Deletion where legally permissible.
• Withdrawal of consent where applicable.

9. Cookies and Website Data

Our website may use cookies and analytics tools to improve user experience and monitor system performance.

10. Vehicle Tracking

Vehicles may contain GPS tracking devices.

Tracking data may be used for:

• Security.
• Theft prevention.
• Vehicle recovery.
• Fleet management.
• Compliance monitoring.

11. Contact Us

12. Policy Updates

This Privacy Policy may be updated from time to time. Updated versions will be published on the DKS Car Hire website.